FAQ

1️⃣ Shipping & Delivery
Q: How long does it take to receive my order?
A: Orders are typically delivered within 3–9 business days. Processing time is 1–2 business days, and tracking info will be sent via email once your order ships.
Q: Do you ship internationally?
A: Yes! We ship to the United States, United Kingdom, and UAE, with primary focus on customers in the United States.
Q: Can I track my order?
A: Absolutely! You will receive a tracking number via email after your order is shipped.
2️⃣ Orders & Payments
Q: What payment methods do you accept?
A: We accept:
Shop Pay & Shop Pay Installments
Credit/Debit Cards (Visa, Mastercard, American Express, Discover, Diners Club)
Digital Wallets (Apple Pay, Google Pay, Amazon Pay)
PayPal Wallet
Q: Can I cancel my order?
A: Orders can be cancelled within 12 hours of placement. Once processing begins, cancellation is no longer possible.
3️⃣ Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery. Products must be unused, in original packaging, and proof of purchase is required. Certain items like clearance products or damaged by misuse are not returnable.
Q: How will I get my refund?
A: Once approved, refunds are processed to your original payment method within 5–7 business days. Shipping charges are non-refundable.
4️⃣ Product Information
Q: Are the products safe for pets?
A: Yes, all our Pet Supplies are safe when used as directed. Always supervise pets during use and follow instructions carefully.
Q: Will my Home Gadgets work everywhere?
A: Most gadgets are compatible with standard voltage and usage. Please read product specifications carefully before use.
Q: Can product colors or designs vary?
A: Slight variations in color, size, or design may occur due to manufacturing or display differences. This is normal and not a defect.
5️⃣ Contact & Support
Q: How can I contact Broweera Store?
A: You can reach us through our Contact Us page or via email:
info@Broweerastore.com
Q: Do you offer live chat support?
A: Yes! You can ask questions directly via Live Chat on our website. Our team responds within 24 hours and will assist you promptly.
6️⃣ General Questions
Q: Are there any age restrictions?
A: No. Our products are suitable for all ages, including pet accessories and home gadgets like sofa covers, cameras, and more.
Q: Do you provide discounts or promotions?
A: Yes! Subscribe to our newsletter via popup or footer to receive exclusive deals and discounts before anyone else.